NO
Nombuso O

1 reviews | Active since Dec 2022

19 Dec 2022, 14:24

Worse phone make ever

I've never been so ****ed and frustrated with two companies in my hole hole, I bought a double deal contract phone at a Vodacom Shop in gateway near game shop, it was two Huawei Y9A phones 3 months down the line the first one loses all connections to the WiFi and data services, because of my busy work schedule I decide to use the second phone, and to my disappointment within two months the second phone finger print sensor burner my fingers to a point that my bone on one finger still has a problem, I then went to the Vodacom shop in gateway whom advised there is nothing they can do and i must take my phone's to the Vodacom repairs shop across the road or go to the shop in gateway which is another Vodacom shop opposite total sport as they have a tech team there, I went to the shop and the phone that lost all connections they said there is nothing they could do, the second phone that was so heated up on the sensor that they had to use a toothpick to switch it off as they could also see my swallon hand after the burn, they also advised I take the phones myself to the repairs shop which I then had to take hours off work to go there the following day, when I got there they booked the phones in promising resolution after 14 days maximum, 3 and half weeks go pass then they send me a msg stating one of the phones is fixed, when I got there they were in a SRS hurry to get me to sign the paper work of the phones release, I then told them I'm not signing anything until u insert my aim cards and test the connection of the phone, and to my surprise they had not done anything on my phone which I then ask why would you contact me to pick up my phone only to find that it's not fixed why did you try to just trick me ? The consultant then advised he will go out back to consult with the repairs team, he came back about 15 Min later advising ( which I recorded on another device I was carrying) consultant advised 4 of the repairs guys have never seen anything like this and the 5th person was his manger who advised the they don't know what's going on with my phone , they then promised to escalate the matter and advised to contact me back on latest Monday morning with a resolution and till now I have not had any contact from the repairs shop. I have been paying for 3 months and counting for phones on a contract that is a 3 year contract but don't have any phones bare in mind all this mess of horrible phones are 6 months into a 3 year contract which Vodacom is expecting me to pay for where else they are been crocks about the repairs. I have been without phones for months and losing so much then just receiving calls, I run my own personal business on my phone's . December is coming to a close and ill still be without phones , how is that fair, then Vodacom had the decency to send me an invoice for this month aswell. Worse experience involving my money I have ever had. I then called Huawei as a brand wanting to find way forward as this was two phones of the same brand and make , sold at the same time but Broken within 6 months. Do you not check and test your phones before you sell them. Can you imagine if this burning of the phone to close to explode mode happened in between the night, I currently have a problem with my hand now after the burn which doctors are going to be looking into all because you guys didn't check if your phones are worthy to be sold.

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