Worse cell phone insurance provider

The worse service i ever recieved. I have insurance policy with huawei and my phone broke the screen shattered. I decided to claim. This waa on the 22 of August 2020. Never received any new till 1st September then was told its with the assesor. Called and emailed a number of times with no luck. It was now the 28 of September and the claim was approved so i made payment for the excess. I emailed the proof and received no feedback.

I then call them on the 2nd of october to get some feedback has i made payment on the 28th. I was told by an agent that i would need to wait for 3 to 5 working days. So i aked for a manager her name was misha. She advised me by the close of business yesterday the 2nd of October i will receive my approval to sort my phone out today.i didnt receive any feedback to say it was a delay and didn't receive any update for my phone. I did everything from side as a customer however i have recieved the worse service ever.