Won't even answer emails

HIGHLY disappointed! My GT2 watch went for repair at Device Repair Center Roodepoort 2 months ago. They need an answer from Huawei as to how to proceed with the repair and have been waiting for an answer since then. A week ago i emailed Inolin Naicker requiring them to please provide an answer to them. My email was not answered nor has DRC been answered. Always been a staunch supporter of Huawei but guess now will have no choice but to move onto another brand. Given the poor support, and simply just answering an email, cannot recommend there product.