Who wha way

After long wait many emails and phone calls.....I finally received a quotation for repairs on my phone. The amount I was given over the phone by the client centre was R8522. When I received the quote it was R10320. I emailed the person and explained I cannot afford it and they must return the phone. The client centre told me they will contact me within 48 hrs. It is now a week and still no one contacted me and I don't know where the phone is. Never will I purchase a Huawei phone again.