What poor service from such a great company

Poor service can be defined as many things. My definition is however very simple. Huawei has no customer care.

I purchased a P30 from Vodacom and as part of the purchase, Huawei promises it's first 6000 customers a free band, case and wireless charger.

On the day of purchase, I sent in all my details and recieved an email thanking me for my purchase and that I would recieve updates.

A week later, I contactee Huawei on MULTIPLE occasions. I gave all my details and TO MY NON SURPRISE, they pick nothing up.

I send all my stuff to the email address provided but STILL NOTHING.

I CALL AND CALL AND CALL. every agent tells me to wait 24 to 48 hours.

Huawei, I still have no confirmation that my claim is being processed.

If I miss this promo, then I just feel as though my purchase was in vain. I chose this phone over another because it had an amazing promotion attached.

Is this just a ploy to get us to buy your products and then you do no deliver?

Not holding my breath but maybe Huawei will wake up and help a customer.