WAITING ONE YEAR FOR MINOR PHONE REPAIRS. HAS HUAWEI ****** REPAIR MONEY AND PHONE??

Huawei Support at Canal Walk has taken repair money from me and basically ****** my cell phone!!! My phone was handed in for repair at the Huawei Support Shop in Canal Walk on 13 December 2019 (ONE YEAR AGO). It was a simple low cost repair, and I was told I would be contacted when it was to be collected, probably it would only take 1 week. On 09 February 2020 I visited the shop and was told that my phone had not been repaired as there was no payment. I provided proof of payment (made on 16th December 2019), and was assured that the phone would be couriered to me that same week. This was never done!! I was not contacted at all. Any calls to the Canal Walk branch are automatically re-routed to the customer service centre. Through various frustrating conversations during this year I have liaised with MANY different Huawei customer support people attempting to resolve this. Each time I phone it is like starting at the beginning again. Different agents say there is no record of my complaint, but they will "escalate it" and contact me. This is NEVER done. One agent entered into email correspondence in September, saying I must contact him immediately if the phone is not returned to me. The phone has not been returned to me, and despite my continued correspondence and pleas to the agent he has not contacted me again since September 17th. I am a high-risk COVID-19 candidate, and subsequently have not been able to return to the Mall. So in essence, it seems HUAWEI has *****ENTLY taken my money and ****** my cell phone. SHOCKING SERVICE/SHOCKING SUPPORT!!!!