VERY VERY VERY VERY POOR SERVICE. HORRIFIC TREATMENT OF CLIENTS

I bought i Huawei GT2 watch from Sportsmans. the watch went faulty and at the store i was told that the sensor has gone wrong. They will send the watch to the Service centre at Melrose Arch and what a disaster. the service at this service centre in Melrose Arch is horrific. The employees treat the customer very badly and this is not just one client. if you look at the reviews on the Huawei service centre in Melrose Arch it is just the worst you can get. On the 29/03/2021 i went to the shop to find out how does n fault on my watch change from sensor to moisture. I could not get into the shop due to power failure and all the clients that arrived was send away. one client was so badly treated by the employee that he got the Manager and informed him of the horrific treatment that he received from the employee. Huawei need to seriously investigate the situation at the Service Repair centre as your business is massively effected by the very poor service that is taking place at this store. Many people will not deal with you again due to the fact that the service is so poor and the employees lie to the client. I for one feel that is what is done to me. How do i get my watch replaced that has never been used in rain or to swim, shower or bath with, never. secondly it is a sports watch and it should not have any moisture problems. very very poor service. IS THERE A WAY THAT ANY CLIENT CAN GET AN ANSWER FROM HUAWEI.