very bad customer service

I was meant to receive my delivery on the 17th of December but the driver left while I was on my way to collect it. I was not home, however I was 5 minutes from home. On the 18th of December I had to contact Huawei, I spoke to Hendrietta, complaining about the RAM services and she informed me that RAM would deliver my parcel the following day and they would call me when they're on their way. However I did not receive anything and Huawei once again never followed up. On 21st of December I contacted Huawei again, I spoke to Khanyisile who informed me that RAM's delivery car was hijacked. She could not really advise on the way forward. Later that evening Kaylin (the manager) called me and informed me that I had two choices, getting a refund or getting my parcel delivered on the 24th i.e before Christmas. He advised me to rather get the parcel delivered on the 24th because with the refund option it would take a long time to get my money back. Kaylin advised me what he was going to keep me updated on the 24th. however he did not, once again Huawei never followed up. On 9*81428th of December after patiently waiting for Kaylin's call I had to contact Huawei again to follow up, I spoke to Hendrietta. She advised me that the parcel will be delivered but she did not advise when. She then checked with Kaylin (the Manager). She informed me that Kaylan was busy and he was going to call me back before the end of the day. Kaylin never called me back.

I am extremely disappointed in Huawei's customer services, I understand that the Car was hijacked but I'm not happy with both Huawei and RAM services. I missed the Christmas deadline to get the parcel to my loved one all thanks to RAM for leaving with my parcel on the 17th and Huawei for not saying anything on the 24th of December.

CAN SOMEONE PLEASE ADVISE ME ON THE WAY FORWARD, THIS IS REALLY FRUSTRATING