Very Bad

On the 26th of May 2021 after 14:00, I brought my phone to Huawei for repairs. I was assisted by a consulted named Esther. She took my phone(Huawei P Smart 2021) asked me what happen I told her it fell inside the water, so it is not reading sim-cards, she took it at the back where they do repairs. She came back with the quote of +/-R2630,00. She gave me 2 pages , 1 with the quote she asked me to sign on showing that I am accepting the quotation which I did. She then said I can keep the other one which I will use to collect my phone with and she wrote her name on it. While signing this paper and give me other one she told me that they don't have spares (phones) and because of Covid-19 and that she doesn't know when they get them, I understood. Every week from the day that I left my phone at their store (Huawei Menlyn mall) I would get calls from Esther telling the process of the spares which is not there yet. Remember getting this calls from month of June, July and August. In the month of September and October I lost my phone which Esther used to call me on, and during that time I was going through personal challenges, the matter of the phone slept my mind a bit. On the 18th of November 2021 when I went to the store to find out the progress of the phone I was assisted by a very rude lady she was not wearing her name tag I couldn't take her name, I didn't have the document which I was given by Esther and I was told that Esther does not work there any more, I went back to there store on the 20th of November with the document(paper given by Esther) I asked for the manager I was told she is not in the store, they took a picture of the document I had then I was promised to be called by the manager on Monday, my phone that I took for repair was not there it was never booked in. On the 22nd November 2021 I called ***, I explained what had happened to me at Menlyn Huawei store, she asked for my number and she told me that my case was not escalated. She will call me back, I didn't get the call back. On the 23th of November I called ***111, I explained what happen to me again, I gave them more information which was on the document given at Huawei Menlyn, then I was promised a call back which didn't happen. On the 23th November 2021 at 10:08 I received a call from Zoey Huawei Menlyn manager , she said ''are you Miss Tshabalala?'' I said yes, she then said " I understand you came to our store with a piece of paper written Esther on it and you think you are going to get the phone from us, you wont " with a very rude tone. I asked her if our conversation was record ,she said yes. I explained again what happened to me, when she realised that I know my rights she stop treating me like somebody who lost her mind who doesn't know what she wants. Then she promised me that she will call me back or her supervisor will call me. Till this day no one from Huawei Customer Service or Huawei Menlyn Mall has called me and give me the progress of my phone. Zoey said many things which made me believe that my phone was not the first one to disappear from their store. They have cameras but they didn't even check my case I was dismissed like a mad woman. I am currently using their phones which I bought on contracts and the one that they stole from me I am still paying for it. I will never buy any products from them.