Utter dissapointment about service and device

I would like to register my utter dissapointment from the service i received from Huawei. My Huwaei phone just stopped working showing that the software need to be updated.Since the 9th of December i started communicating with Huwaei customer service and Facebook Site of Huwaei, i did all that i was told to try n fix issue on my own.I was advised to visit one of the service/repair centre at Menlyn.I indicated that all service centres are situated at 250kms ( single trip)or more from where i am.On the 17th December i drove to Menlyn with the hope of being assisted.On my arrival the waiting period to start with was more than 45minutes.When it was finally my turn i was told that the store do not have wifi, as well as that the store do not have the software to solve my problem and have no idea when they will have it.I informed the lady of the distance i have traveled to get to service centre.She then said i should drive to Melrose Arch branch.That means making another 300kms( single trip.I gave the feedback to the face book site which all i was told was that they apologise for not being able.I have reach a point where in i even hate the brand and do not see my self ever buying their devices.Huwaei failed dismally to take into cognisance of the distance travelled.The store does not have its own software to solve the problem.It is currently festive season, i am without a working device.I am not going to capture any special moments.Huwaei is a disgrace to mobile solution.

Ms Lindiwe Maseko ***