Useless staff at Melrose Arch

Good day, I am going to be post this in all my social media pages and including Hellopeter.

I have a huge complaint. My less than 6 months old Huawei P30 decided to not work anymore. My screen has discoloration on the top part.

I took it in to Melrose Arch branch to get repaired. This is where the issue is at.

The staff and manager in that store is utterly ***********. None of the staff would acknowledge any of the clients there, none of the staff took effort to explain how the ticketing system worked. The clients helped each other to figure out how the ticketing system worked. Then the staff mixed up the tickets, and called clients out of line. This created an issue in store where the clients including myself got furious and frustrated because there were little to no coordination of what was going on. Finally when i got called to be served, again a client jumped up and said that he was before me in que.

I then asked for the manager 4 times, before she Gabriella Van Wyk, reluctantly asked why i wanted to see her.

Eventually she came out, but did nothing to resolve the situation.

It took almost 2 hours for me to book in my phone. Just to hear that I will receive feedback within 2 - 7 working days. This is my business phone!

I am now reaching out to you in hopes that you could assist me in having my phone either replaced or fixed in a shorter amount of time.

Please be aware I will take this further.

Regards

Wynand Marais.