Useless Huawei SA customer service staff

So I have been having issues with the music app on my phone.

Yesterday I emailed their support and got the following response from Lethabo M "I am sorry for the issue you are encountering with your device, I can only imagine how you must feel. After an update has been installed, the functions on the device start to glitch as a way of getting used to the new version. Please give it some time, it will start to operate normally after some time"

Are you for real? What idiot in their right mind tells a client this? When I asked the agent to escalate to a manager, I did not receive a response.

Then today, I decide to try the online chat on the Huawei SA website - hoping I would get better service (not that I have before) - but I was assisted by Sthembile Radebe, who went round and round in circles suggesting to clear the cache of the app and to change the skin of the app. When I told him that this did not work he told me to "Reset all settings" on my phone - he did not tell me that this would completely wipe all settings on my phone. and then again I checked the music app and still the app was giving me issues. Only for him to then suggest to restore all factory settings - is this guy blady mad?

What kind of stupid customer service is Huawei running to get issues resolved?

I now need to go and setup my phone again - save all numbers, change fonts and everything to the way it was before this imbecile attempted to assist me.

Can we please get more competent people to assist clients?