************ business promotion

<p>December month Huawei was running a promotion of R2000 woolworths voucher when you take up on Huawei P9 contract. I upgraded my line on 22nd December by taking advatage of the promotion. When I got home I registered on line as instructed by the vouchers. Received sms after couple of days stating that I have been verified but I need to send in the proof of purchase to the email provided. I did that and was told it will take 14 days to get the voucher sorted so I can redeem it. After month of waiting I phoned the call centre. I was told to wait for another sms and they had backlog. I asked the rough estimate of waiting, and the customer support personnel said he cant tell. I should just wait. Im now going for the second month, no sms or email from Huawei, and no respond to the follow up emails I sent. When I phone the call centre, all of them say the same thing. This clearly tells me they were all trained to lie to customers.</p> <p> </p> <p>I took this phone simply becuase I needed the voucher, otherwise I would have settled with my Samsung phone. For them to lie to customers and not responding appropriately tells a lot about the company.</p> <p>I want my voucher. No negotiations.</p>