Unprofessional Service

I visited the Huawei store on the 25th of April to get my phone fixed. I waited for too long and asked one of the ladies to please assist as i just needed to get my device fixed. I was told that I can only get assistance after three hours as they are currently busy. I told the lady that I’ll return to the store after three hours as I had made plans to take my children out . When I returned after 3 hours I was told to wait in the queue as one of the ladies are going to lunch. I then got irate and asked them to assist as I was told that I’ll be assisted after 3 hours. The lady assisted and my phone was taken in. On the 6th of May I got an sms stating the my cell phone was ready for collection. When I got to the store i still experienced the same problem of waiting to long to get assisted. My aim was to collect my phone and head to work. After waiting for too long I finally got assisted and handed over my receipt to the consultant. The consultant to hours and hours at the back office with my receipt. I then asked how long will it take for them to just hand me my phone as I was already late for work. The consultant rep**** that I’ll receive my phone shortly as they are still looking for it. I was so unhappy as i didn’t understand why should they be looking for my phone as they where handing over phones to other client right in front of me. I then went out to make a call and spoke to my boss for +-30mins explaining what I’m going through and went back to the store. When I got back the consultant said she found the phone but put it back because I left. I then said well I’m back can she please now handed over to me so that I could go, then she went back to the back office and took time again. I then asked one of the other ladies to please call the store manager. The lady responded that the manager is not in and tried to call the manager but there was no response. The consultant then said that she couldn’t fine my phone and they are busy with the CCTV footage as the lady who accepted my phone wasn’t on duty that day. I just had enough and asked to see a senior again but no one came through. The lady then got rude and said that she’s a new employee and doesn’t know where my phone is.

Huawei Menlyn is really unprofessional the service is really bad .

First of all they’ve got unprofessional staff, Staff lying to clients, Careless customer item keep and how does a company hired a new staff member without a senior on supervision.

That young girl is really unprofessional as well as the guys and an Indian lady who’s always eating in the back office doing nothing while clients are waiting in the queue.

Can I please have my device and a full refund from Huawei as I’ve travelled very far just to get a pathetic service.

I wasn’t the only client who wasn’t happy and the staff members didn’t even care.

This will not only be shared on Hello Peter but will be shared on all social platforms.

This kind of service should stop