Unfair Business Practice

---------- Forwarded message --------- From: rosemary jacobs <***> Date: Wed, Apr 21, 2021, 06:55 Subject: Re: 44896- *** - HUAW04-***1 To: Sunet Strydom (VD) <***> Cc: PM01_logisticsza <***>, *** <***>, <***>, Tashreeqoh Mobara (VD) <***>, Xuweiping (Jack) <***>, Mario Bohardien <***>

Good morning,

Hope you are well,

The device has been collected, it's on it's way to you,

Please let me know when I should do the payment,

Thank you,

Rosemary

On Wed, 14 Apr 2021, 14:54 Sunet Strydom (VD), <***> wrote: Thanks

SUNET STRYDOM CUSTOMER LIAISON MANAGER

Vodacom Repairs Cape Town HUB Email:

***

From: PM01_logisticsza [mailto:***] Sent: Wednesday, April 14, 2021 1:21 PM To: ***; Sunet Strydom (VD); *** Cc: Tashreeqoh Mobara (VD); Xuweiping (Jack); rosemary jacobs; Mario Bohardien Subject: Re: Re:44896- *** Importance: High

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi Basil,

Collection arranged. HUAW04-***1

发件人："***" <***>

发送时间：2021-04-14 13:13

主题：Re:44896- ***

收件人："Sunet Strydom (VD)"<***>,"***"<***>

抄送："Tashreeqoh Mobara (VD)"<***>,"pmail_logisticsza"<***>,"Xuweiping (Jack)"<***>,"rosemary jacobs"<***>,"Mario Bohardien"<***>

Hi. Yes it may be sent back, the part price increased slightly, but we will honour the first quote #44896

@Prisca, can you please arrange collection

-------- Original message -------- From: "Sunet Strydom (VD)" <***> Date: Wed, 14 Apr 2021, 13:05 To: Basil <***>, *** Cc: "Tashreeqoh Mobara (VD)" <***>, mobile za <***>, ***, pmail_logisticsza <***>, "Xuweiping (Jack)" <***>, rosemary jacobs <***>, Mario Bohardien <***>, "Sunet Strydom (VD)" <***> Subject: RE: 44896- ***

Hi Basil

Please see below and advise

Thanks

SUNET STRYDOM CUSTOMER LIAISON MANAGER

Vodacom Repairs Cape Town HUB Email:

***

From: rosemary jacobs [mailto:***] Sent: Wednesday, April 14, 2021 12:12 PM To: Mario Bohardien Cc: Tashreeqoh Mobara (VD); Sunet Strydom (VD); mobile za; ***; pmail_logisticsza; Xuweiping (Jack) Subject: Re: 44896- ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi Tashreeqoha mobata,

Can you please respond to the below mentioned query in order for me to know how to proceed?

Thank You,

Rosemary

On Tue, Apr 13, 2021 at 9:38 PM rosemary jacobs <***> wrote:

Good day,

Hope you are well,

Can you please advise if the phone can be sent phone back for repairs and I'll pay the attached invoice for the repairs?

Will wait to hear from you,

Thank you,

Rosemary

On Wed, Feb 10, 2021, 09:24 Mario Bohardien <***> wrote:

Good morning Tash

I contacted the customer and explained to her why physical damage is not covered under warranty and she now understands. May I please ask you to resend her the quotation and enquire whether she will go ahead with the repair or not.

Many thanks,

Mario

From: Tashreeqoh Mobara (VD) [mailto:***] Sent: Tuesday, February 9, 2021 1:38 PM To: Mario Bohardien <***> Cc: Sunet Strydom (VD) <***>; mobile za <***>; ***; pmail_logisticsza <***>; rosemary jacobs <***>; Xuweiping (Jack) <***> Subject: RE: 44896- ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi Mario,

Could you please assist with the below?

Good day,

Thank you for your response, but

I wasn't aware of what you just advised me regarding the warranty, I wasn't aware that if the screen was/is damaged then the warranty falls away, if I knew then I would've kept it and left it dead, because that is the main problerm with the phone, it just switched off and didn't wanted to switch on again,

@Huawei Managemernt,

Regarding the repairs of my phone,

I would like you to take note that this is the first time in +/_6 years of having contracts with Telkom/CellC that we(me and my husband) are expecerincing problems with your phones, the contracts/phones we took was always your brand(Huawei), my husband's P30 lite was repaired and we appreciate your assistance, but

We have to pay about R1250 for the repairs to this P Smart of mine,

Will there be any way I can be assisted, if not

Then we have no other option for the phone to be sent back and we will pay for the remainder of the contract for a device that are not working,

Will wait to hear from you,

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland

From: rosemary jacobs [mailto:***] Sent: 08 February 2021 9:42 AM To: Tashreeqoh Mobara (VD) Cc: Sunet Strydom (VD); Huawei Customer Service; ***; PM01_logisticsza Subject: Re: 44896- ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Good day,

Thank you for your email, but

You never responded to my email dared 01/02/2021, that's why I've asked you if the device was sent back,

As I have stated in the previous email of the 01st of February, if you can assist me then the device has to be returned,

Thank you,

Rosemary

On Mon, Feb 8, 2021, 08:13 Tashreeqoh Mobara (VD) <***> wrote:

Good day,

The device is still with us, please advise if it should be returned unrepaired.

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland

From: Sunet Strydom (VD) [mailto:***] Sent: 05 February 2021 3:47 PM To: rosemary jacobs; Tashreeqoh Mobara (VD); Huawei Customer Service; ***; PM01_logisticsza Cc: Sunet Strydom (VD) Subject: RE: 44896- ***

Tash please advise

SUNET STRYDOM CUSTOMER LIAISON MANAGER

Vodacom Repairs Cape Town HUB Email:

***

From: rosemary jacobs [mailto:***] Sent: Friday, February 05, 2021 12:44 PM To: Tashreeqoh Mobara (VD); Huawei Customer Service; ***; PM01_logisticsza; *** Subject: Re: 44896- ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Good day,

Regarding the reported matter,

Did u sent the device back already?

Rosemary

On Mon, Feb 1, 2021, 11:40 rosemary jacobs <***> wrote:

Good day,

Thank you for your response, but

I wasn't aware of what you just advised me regarding the warranty, I wasn't aware that if the screen was/is damaged then the warranty falls away, if I knew then I would've kept it and left it dead, because that is the main problerm with the phone, it just switched off and didn't wanted to switch on again,

@Huawei Managemernt,

Regarding the repairs of my phone,

I would like you to take note that this is the first time in +/_6 years of having contracts with Telkom/CellC that we(me and my husband) are expecerincing problems with your phones, the contracts/phones we took was always your brand(Huawei), my husband's P30 lite was repaired and we appreciate your assistance, but

We have to pay about R1250 for the repairs to this P Smart of mine,

Will there be any way I can be assisted, if not

Then we have no other option for the phone to be sent back and we will pay for the remainder of the contract for a device that are not working,

Will wait to hear from you,

On Mon, Feb 1, 2021, 10:37 Tashreeqoh Mobara (VD) <***> wrote:

Good day,

The screen is cracked, the manufacturer warranty does not apply to repairs if the device has any physical or liquid damage.

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland

From: rosemary jacobs [mailto:***] Sent: 01 February 2021 10:36 AM To: Tashreeqoh Mobara (VD) Subject: Re: 44896- ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi,

Thank you for your reply, but

The device is still under warranty until March 2021,

Do I still pay for the repairs of the device even though it's under warranty?

Rosemary

On Mon, Feb 1, 2021, 10:18 Tashreeqoh Mobara (VD) <***> wrote:

Good day,

I trust that all is well...

Please see the attached repair estimate for your Huawei device at Two Tins repairs.

Please be advised should the quote be accepted, payment is required prior to commencement of repairs.

Banking details are on the quotation.

Kindly use your repair estimate number as a reference when making payment.

Repair takes on average 3-4 working days, any delays with spare parts will be communicated.

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland

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If you are not the intended addressee, please inform the sender immediately that you have received this e-mail in error, and delete it. Thanks for your cooperation.

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---------- Forwarded message ---------- From: "Tashreeqoh Mobara (VD)" <***> To: <***> Cc: Bcc: Date: Fri, 9 Apr 2021 11:56:59 +0200 Subject: 45128 - *** Good day,

I trust that all is well...

Please see the attached repair estimate for your Huawei device at Two Tins repairs.

Please be advised should the quote be accepted, payment is required prior to commencement of repairs.

Banking details are on the quotation.

Kindly use your repair estimate number as a reference when making payment.

Repair takes on average 3-4 working days, any delays with spare parts will be communicated.

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland