Undue delay in cellphone claim

Good Day. I have just submitted documents for claiming my ****** device and received an automated response "Please note that we are currently experiencing an irregular increase in claims, there may be a delay in your claim assessment and finalisation". I want to know what must I do in the meantime without a device? Why is Huawei so inconsiderate though premiums are up to date. Can I in the meantime buy myself a device as my work is badly impacted by the incident? It's over a month now and nothing has been done