Unacceptable service from Huawei

I handed in my phone at the Canal Walk Huawei store on 23 February 2021 at 09h50. I received a Service Report for a cracked screen falling under the 100 day screen promotion. The claim was registered, I received a Ticket number and on 25 February I received an email confirming that all documentation had been received for the claim. At that same day I was informed that an assessor would contact me. I have still not been contacted by an assessor and neither MTN Canal Walk nor Huawei Store in Canal Walk can assist. Everybody just says their hands are tied. I find this service utterly disappointing and beyond acceptable. I will definately never own a Huawei again but in the meantime I need my phone repaired and returned!