Unacceptable customer service (promotion redemption)

<p>Being a long time advocate of Samsung and iPhone cellular products I decided to take the plunge and upgrade to the Hauwei P9 last month. Together with my handset I was presented with a R2000 Woolworths gift voucher (certainly helping my decision to switch). Unfortunately so far it has been a nightmare to collect on this voucher - it seems that Hauwei has made it impossible to redeem the voucher...</p> <p>There is no contact number available for this promotion, only an email address - I emailed them on the 1st of December with no response - I gto hold of someone at the marketing agrency (TLC marketing) where I receiverd a reply that someone would be in contact to help, no further communication.</p> <p>Multiple further mails were sent to the Hauwei email address. I finally recevied a reply 7 days later simply saying, "We will fix this ASAP. We apologise for the delay"...</p> <p>For me as a customer this feedback is unacceptable...</p> <p>1. It has taken 7 days for any feedback.</p> <p>2. Still no clear solution to redeeming the voucher promised?</p> <p>3. No contact name or number given in the email reply. No way to follow up?</p> <p>Should I simply wait for further feedback indefinitely and hope that one day I get what I was promised?</p> <p>Would advise would be customers of Hauwei to rethink the switch just based on the limited interaction and really poor customer service! Expected more - not impressed.</p>