to hell with Huawei

Good Day I had a call from your Customer service manager Ravie now to say that you will not even consider my side of the story and did not even give me a chance to explain or have a look at the device to confirm physical damage.

My daughter had been using the phone when it just died. it had no crack no glass broken and no damage to the physical phone.

i took it in to the store as it was still under warranty and and then they said it was physical damage as they claimed there was a crack on the inside all running from the camera point in front. this was when they managed to get power to the device. said this is not damage and must be fault from with in. as the glass and device is intact.

Long and short is that there is NO CUSTOMER SERVICE no customer trust no benefit of the doubt just a hard and fast NO its your fault.

i have taken in 2 devices with physical damage so i know what it is and would gladly pay if it was the case but when it is NOT your fault that is when i say to hell with you your service is **** and i will let everyone know what i have just experienced from you.