KE
Khalid E

1 reviews | Active since Feb 2012

23 Oct 2018, 10:46

This is what i call service

My 2year old dropped my Less than 1 year old P10 lite and BOTH front and back Glass was cracked... Phone worked perfectly fine

After Vodacom/Cellsure did not update my Insurance March 2018 to the new device, and *****ed me over yet again, I was forced to take the device to huawei store in Century City for a quote... Took the device the morning of 20th October 2018. Paid R172 to have device booked in and Assesed.. Within 30min, they called me to say they have a quote ready... I was shocked to see the cost to replace both front and back glass was only R1300. They Subtracted the R172 from the R1300 and i paid the balance and Requested them to do the repair...

I WAS EVEN MORE SHOCKED when they called me about 1hr later to say my device is repaired and ready for collection

the rounded edges of my casing was scratched and damaged too, to my Suprise, EVEN THE CASING WAS REPLACED!!!!!!! its like an Entirely new Phone...

This is what service should be like... Where a company does not rip you a new one for repairs and They fix it Instantly...

VERY happy huawei Customer

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