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Burton B
1 reviews | Active since May 2016
14 Jan 2024, 13:53
This Company Sucks Huwwei Mobile International
Good day Burton,
Greetings from Huawei. It is my understanding that the concerned department contacted you but you refused to try any steps to resolve the current WhatsApp issue.
We totally understand the delay and the fact that you were not contacted in a timely fashion. However, we kindly urge you to follow the steps and also un-install Play store as this is what is conflicting with your apps.
If you would like to schedule a call back, let us know so that we can align with the concerned team to resolve the WhatsApp issues.
Huawei at your service.
Best regards,
Huawei Support Team.
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Replies (3)BB
Burton B's updateReviewer Update
12 Jan 2024, 10:44There is no play store on the device it deleted itself,I was given instructions by Huwaei which I followed step by step 3 times and it didn't work,I am going to ask you a simple question are you prepared to replace the device or not? Your Huwaei South African Technician's in East London South Africa could not even fix it,so you tell me what more can I do? I will post your response and my response on Hellopeter for the world to see also.
Burton Brown+***
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Burton B's update12 Jan 2024, 10:44
Reviewer Update
There is no play store on the device it deleted itself,I was given instructions by Huwaei which I followed step by step 3 times and it didn't work,I am going to ask you a simple question are you prepared to replace the device or not? Your Huwaei South African Technician's in East London South Africa could not even fix it,so you tell me what more can I do? I will post your response and my response on Hellopeter for the world to see also.
Burton Brown+***
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Burton B's updateReviewer Update
13 Jan 2024, 11:02It's obvious that Vodacom South Africa and Huwaei International don't want to replace the device,but it's fine I will not purchase any Huwaei Devices or do business with Vodacom ever again let alone I was a contract customer for over 25 years with them.Shows you they all about the money and not customer satisfaction!!!! I will see out this Vodacom Contract after that I will port my entire families numbers to another service provider rather.No use being loyal!!!!
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Burton B's update13 Jan 2024, 11:02
Reviewer Update
It's obvious that Vodacom South Africa and Huwaei International don't want to replace the device,but it's fine I will not purchase any Huwaei Devices or do business with Vodacom ever again let alone I was a contract customer for over 25 years with them.Shows you they all about the money and not customer satisfaction!!!! I will see out this Vodacom Contract after that I will port my entire families numbers to another service provider rather.No use being loyal!!!!
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Burton B's updateReviewer Update
19 Jan 2024, 07:54I took the phone contract out with Vodacom, Huawei International gave me Instructions to follow which I did,I gave the same instructions to Vodacom Vincent Park East London South Africa to Arno and guess what they cannot even fix it with instructions from Huawei itself,so why must I listen to someone else from Huawei over the telephone telling me what to do, your product is faulty take responsibility for it and replace it because I am paying for something that is not working and as company you don't want to take responsibility for it.You either replace it or give my money back period,I am not prepared to listen or take any instructions from you as Huwaei,I have been battling with this device now for 4 months nearly and still you messing me around as a company.Mr Burton Brown East London South Africa
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Burton B's update19 Jan 2024, 07:54
Reviewer Update
I took the phone contract out with Vodacom, Huawei International gave me Instructions to follow which I did,I gave the same instructions to Vodacom Vincent Park East London South Africa to Arno and guess what they cannot even fix it with instructions from Huawei itself,so why must I listen to someone else from Huawei over the telephone telling me what to do, your product is faulty take responsibility for it and replace it because I am paying for something that is not working and as company you don't want to take responsibility for it.You either replace it or give my money back period,I am not prepared to listen or take any instructions from you as Huwaei,I have been battling with this device now for 4 months nearly and still you messing me around as a company.Mr Burton Brown East London South Africa