Theft Claim turns to Nightmare

A claim was submitted to Huawei Care Claims <***> Ticket *** - Claim - Theft - Policy Number ***

After a conversation with an agent who advised that I should continue following up using this email with regards to my claim.

I have followed up on the following dates and receive a generic response with no resolution

04/03/2021 @ 12h10 15/04/2021 @ 11h20 15/04/2021 @ 14h46 03/05/2021 @ 09h01 13/05/2021 @ 13h44 03/06/2021 @ 11h43

From: Huawei Care Claims <***> Sent: Thursday, 03 June 2021 11:43 To: the************* Subject: Ticket *** - Policy Number *** ** Claim **

Dear Client, Thank you for your follow up email. We thank you for your patience following the submission of your claim requirements. With regret, due to the current backlog of repairs and claims with our service providers, there may be a delay in the assessment of your claim. Your claim is currently queued for assessment, and an assessor will attend to your claim as soon as possible. We appreciate your patience greatly and thank you for your understanding. Regards, Huawei Care Claims

It's strange that I reported the device as ******/lost and I have not received feedback on my claim BUT EVERY MONTH THE FUNDS FOR INSURANCE ON A ****** DEVICE IS DEBITED FROM MY BANK ACCOUNT !!!!!!