THE WORST SERVICE EVER!!

The service I received from the Huawei Melrose Arch service centre is beyond shocking. It is downright DISGRACEFUL. I took my phone in for a screen repair on the 29th of July and I was told it will take 2-5 working days to have phone ready. A lady by the name of Noni helped me. No feedback was received after the 5th day. I called Huawei Melrose Arch and no one picks up. I then waited a day and called the call centre and was informed my phone is ready. Went to collect the phone on the 8th of August, waited for over an hour and a half for them to "find" my phone just to have a lady named Anna come out and tell me my phone is not ready. I waited an hour and a half to be told my phone is not ready. PATHETIC I tell you. Anna then promised to bring my phone to me on the 9th of August. She actually said she will drive to where I stay to bring my phone. That obviously didn't happen and no one bothered to call me. I called and called and called the store, again and again and no one picked up. I then received a call from Anna on Tuesday the 13th of August to tell me she will courier my phone to my office address. I waited for the phone and received it the 15th of August 2019. When I open the box, the wrong phone is delivered to me. I called Huawei Melrose Arch and to my surprise the line was picked up by a gentleman named Nkululeko. I asked to speak to Anna and was told she is off today. I then spoke to the manager Alice and she was to get the courier to come and collect the incorrect phone to then deliver the correct one but she has to contact Anna first to find out what happened and how I received an incorrect phone and she will get back to me. This call was made just after 10 the morning of the 15th of August 2019. Alice promised to call me at approximately 12:00 and until COB I had not received a call and I am stuck with a phone that isn't mine. I called the store and again, no answer. The service at this store is by far the worst I have ever received. Its as if no one knows what is going on there and what they are doing.

Alice then called me on Saturday 17th of August and told me she is organising a phone for me and that I will receive an email on Monday August 19th and I should reply with my work address for them to courier the phone.

Needless to say I have not received the email and the phones at the branch are still unanswered.

They ALL have ZERO people s****s. All I want is my phone and you can be assured, I AM NEVER bringing my phone to this service centre. EVER!!