The service you get at a Hauwei store

Huawei summerset mall just cannot cease to dissapoint me. I have booked my cell phone in on the 21st of march to replace the battery which I paid for and explained that I have not been using the phone for a while the password might not work and if so they need to wipe the phone, A week has passed I called them as to how far is my phone they explained that the wipe needs to be done via Joburg and that their system is down , I was then told they will get the code by 4 o clock that day. I called a again that week and asked why is it that I need to follow up and if the phone is wiped yet the person on the other side of the line told me "its not their fault I forgot my password" mind you I have given reason as to why I do not know the password when i booked in the phone. A week later hauwei called they need my email address to back up the phone apparently that did not word as if its my fault , the only way is if they replace my mother board and the screen me now being fed-up calling about for my phone I agreed. I was told they are going to refund the money for the battery then I need to pay an additional R1380 for all the repairs , I need to eft the money so that they can order the parts my email address was confirmed so I can receive the bank details and to date I have no received any email meaning should I go to the store ill have to wait for my phone all over again, So much for making use the Hauwei store and not going around the corner.