CP
Chad P

1 reviews | Active since Jul 2017

19 Jul 2017, 11:29

The sale of faulty P8 Lite's

<p>I purchased a Huawei P8 Lite from Cell C, but 6 months later my WiFi, Bluetooth and Playstore stopped working. I took the phone back and was told by a Huawei representative that it's a common factory problem with the phone. I was furious that the sales person at Cell C did not mention the phones common factory problems. The phone was then replaced with a new one, but 4 months later my Bluetooth stopped working and on occasion my phone would stop reading my SIM card. I've contacted Huawei Hicare and was told that I would possibly have to pay to have my phone (with factory faults) fixed at my expense, even though my phone still has a valid warranty with Huawei until September. I refuse to pay for a phone that has factory faults and I would like them to collect and deliver my phone free of charge as I do not live close to Canal Walk (Cape Town). It's not fair that I must sit with a burden of a problematic phone after spending thousands of rands. Huawei should take responsibility, fix/replace my phone and deliver it to my door.</p>

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