The most horrific service EVER RECEIVED!

If you want horrific service from this service provider, contact the following people from Huawei customer service: John Amet (agent) Charmaine Mapping (escalations) Bongani Dlamini (Supervisor) After a month of getting no service from Huawei Melrose arch, i moved on to their customer service helpline where i got the most dense service imaginable. I booked in my phone on the 08/09/2017. Got the emails on the 24/09/2017, accepted the quote via email. Went to their store in Melrose Arch on the 27/10/2017 thinking my phone is ready for pick up. Only to find out that they havent recieved the any confirmation. And then i had to deal with one of their staff members who just looks blank. Then the supervisor had to accept the quote on our behalf (which tells me theres alot of delays) but still no assistance from them. I then call their customer service unhelpful line. Got no service cause theres no one comptent enough to assist me and further more supervisors and management knocks off by 5pm and dont work weekends. I gave them a weekend break. No calls on Monday 31/10/2017 I called in again on Monday No help once again. I called in Tuesday 01/11/2017 No help again I called in on Wednesday spoke to Antonio Silver 02/11/2017 No help ONCE AGAIN! Oh and not forgetting, if u take the phone to the store. You get a quote. Then if u reject the quote u pay a rejection quote fee? Ooooookay so whos paying me for the phone calls i made to their customer service centre? All i want to know is why was i not told that my phone was sitting there for a month without any contact. And when im getting my phone back so i can take it to a much more reliable soucre!!!!!!!!!! Wanna bet if i went to samsung, i wouldnt be wasting my time sitting and complaining about them on hello peter??????????? Huawei? YOUR SERVICE SUCKS! Please can i have my broken phone back so i can take it to a phone technician who can provide a much more superior service from a small little shop than a "SO CALLED WELL RENOWNED" service provider like yourself! If anyone calls me regarding this query. Be prepared cause i highly doubt you will be able to stop me from presentating my case about your PATHETIC SERVICE!!!!