The Great Ghosting Masterclass. Proudly presented by HUAWEI

Hi,

I just got the Huawei P40 lite. I've had a it two weeks. I cracked the screen on Friday.

Trying to have the screen repaired has convinced me of one thing... Huawei customer service is a circus.

I tried booking it in for repairs online. The website either glitches or won't let me select my branch of choice.

I call the call centre. They can't help book it in or confirm that the required part it's in stock. All they can do is email the service centre. They can't call the service centre. We must wait for the service centre to reply to the email. Finally I get a sms telling me there is no stock, but I can pay for it and they will order it.

I spoke to customer care because I couldn't call the store, or get it booked in for repair the website. But now customer care is telling me to call the service centre or use the website. Were they not listening? Is the customer call line worth the money to have them open?

I am seriously regretting the moving to Huawei.