Terrible, Unprofessional service

I purchased a Huawei Mate 20 Pro online on March 18th solely for the watch promo. I took the contract with Telkom and received the phone on March 27th. I processed the claim the same day and got conformation emails from Huawei. In the interim i have made numerous calls and online contact with Huawei with regards to receiving my watch. I have got no proper answer or help.

I have provided them with all the details and information required and it seems like a blind mans game which is absolutely unacceptable! This is my money as i ONLY purchased the phone due to the watch promo. I think the service is extremely poor! Why should i keep trying to get an answer from you guys? It's terrible service and a customer satisfaction of ZERO! I've been very polite and patient but that is slowly running out.

can someone please tell me when i'm getting my watch and what is happening???