Terrible Service From Huawei SA

To Who'm it may concern

Firstly Ireceived pathetic service firstly from Huawei RSA's Call centre and repair centre with regards to follow ups, feedback and assistance.

Secondly, I bought a Huawei Mate 20 Lite device through Telkom in December. After having the device two months, the phone had a bend in it (I only then realised it when taking it out of the cover). I handle my phone with extreme care and caution, as if it is cold... There is no marks, scratchs, dents or cracks anywhere... Huawei says it is physical damage so warranty is void. When I demanded speaking to the or A technician, they rejected to request... I know I could not have physically bent the device...

I sent the device though Telkom as well, before sending it to Huawei. And they gave me the same response, also not allowing me to speak to someone to discuss my argument and frustration!

Now, it took 2 weeks and still counting for my not repaired device to be delivered to me... And I already received an SMS stating a courier service has already picked the device up. Today I heard it was still at Huawei's damn service centre!!!

I want a clear understanding why my phone is not repaired or replaced on your cost Huawei!!!! I included all documentation, including the previous assessment report, not hiding anything!!!

I made 29 calls to Huawei from the start of the process... every time the matter gets escalated but nothing happens... I also Made contact via their social media , every time explaining everything in detail with dates and remarks...

I want a new device or my money back or for it to be replaced...

I have no been without a phone since 28 February...

I need answers and feedback! NOW!!!!!