Terrible service from huawei

Huawei just doesn't care about it's customers and their after sales service is horrible.

Initially they refused to repair my phone and stated that I will have to have it repaired at my own cost. However, after doing some research I came across information stating that all P8 phones sold during 2015 and early 2016 come with two free screen repairs or two free logic board replacements (i.e. for water damage).

After bringing this to their attention, I had my phone checked in for repairs on the 20th of July 2017.

To this date despite multiple phonecalls my phone is not repaired and no one is able to tell me when I'm going to get it back.

I made follow up calls on: 1. 02/08/2017 ref: ********** 0 2. 25/08/2017 ref: ********** 0 3. 06/09/2017 4. 15/09/2017 ref: ********** 0 5. 18/09/2017 ref: ********** 1

During every call I was told that they were waiting for parts and would "escalate" my query. During my last call I was told that the "parts arrived this morning" and they would try and prioritize my repair. All lies!

The last call I made I requested to speak to the supervisor. Bongani took my call and assured me that he would find out what was happening and would call me back the following day to let me know what was going on. To this day I have received no feedback. My phone has been with huawei for more than 2 months now. This is unacceptable service.

I await your response huawei, and expect a timeous resolution to my problem.