Terrible after sale service with Huawei

The way this company misleads its potential clients is quite unfair.

I have a Huawei B593-601 LTE router, now i know its a old router however it does not remove the value it holds to me and the business that relies on it for connection.

This is my scenario, logged on the router to reset the WiFi password and was prompted a firmware upgrade which i did. Once it rebooted, router did nothing tried to hard reset using the reset button still nothing.

I eventually gave up and contacted the Huawei service center, to which i was advised the router can be repaired and i need to take it to Melrose Arch to book it in.

I went to the service center and was assisted by staff at the front and was told to take a seat and wait to be helped. Once i was assisted i was then told that the router will be booked and i will be quoted on a replacement and the router will not be repaired.

I was rather taken back considering from the first call i made i was told it could be repaired, to get to the service center and the first person i spoke to never mentioned anything. I feel very mislead and that i was lead to the service center to be forced to purchase a new router.

I took 2 hours out of my day to go there, wasted petrol driving there and i came from Krugersdorp not closest. I want this router fixed considering how this company has completely taken advantage of me.

Enough said, if you wont remedy the problem at hand i wont support Huawei any longer.