Technical support

<p>I called in at their call centre because my phone's wifi was not connecting. I called them the first time and the guy who was helping tried to talk me through fixing the issue but he couldn't. he then told me that the only other option i had was to either apply online or take the phone to Melrose arch but i told him that since my phone is not connecting to the wifi. He said that he would apply for me online then asked that i rate his services adn i would get an email to show that my application went through. I waited a whole week and nothing happened. i called again and a lady who was assisting took my details and app**** for my phone to be taken to melrose arch again, got my reference and nothing happened. The same thing happened about 3 more times and at this point im sitting with 5 refernce numbers and a phone that doesn't have a wifi connection. I dialed again on Thursday and i was told that i have to take my phone to Melrose Arch because they do no apply for their customers over the phone. So what i am being told is that i had wasted 3weeks with a phone that won't connect with people who realised only later that the POPI act does not allow them to assist their costumers.</p>