Takes huawei a year for a screen fix

Job# 253747HUW. My cellphone was collected for repairs the 9/05/2019 I accepted the quote and made payment and sent proof of payment. It is now over a week I am not getting any communication from huawei. They keep sending same quote every third quote which I always accept. I call contact center which they always make me hold for over 10minutes and that is airtime. Finance told me a week ago that they a located my payment and sending through my job card to repairs. Yesterday I called and still my job card is not allocated. I called again today 06/05/2019 they told me to hold to escalate my matter. Will I ever get my phone back? You are treating me as if it is a free repair... I regret sending my phone in for repairs. Initially I also thought I have one screen fix but now I am told it is physical damage... Obviously when the screen crack it is cause the phone fell. Or you only fix non broken screens for free? I will never buy another huawei.

Unhappy customer Salome Mabuza Job# 253747HUW