Subject: Urgent Action Required: Ongoing Wi-Fi Outage and Unacceptable Service

Dear Huawei and Telkom Support Teams,

I am writing to express my deep dissatisfaction with the ongoing Wi-Fi outage I am experiencing. Despite being a paying customer, I have been without Wi-Fi for an extended period, and the resolution offered to me is unacceptable as I am told to wait until 3 days for feedback Telkom reference number ***2.

I understand that technical issues can occur, but I am appalled that I am expected to wait from the 1st till today without any Wi-Fi service while continuing to pay for a service I am not receiving. I have been a loyal customer, and my monthly payments have been made punctually. It is both frustrating and unfair to be left without a vital service that I am paying for.

I request immediate action to restore my Wi-Fi service. Additionally, I expect a formal explanation for the prolonged outage and compensation for the period during which I have not received the service.

Please address this issue as a priority and provide a prompt resolution.

Angry customer Ntswaki Nkoapho Wifi number *** My Contact Information *** My email ***