****** phones and lack of communication

<p>I handed in my phone at the Melrose Arch service centre on 16/07/2017 for repairs and was told that it would take 7-21 working days to repair. I did not receive any feedback on any progress of the phone. Subsequently i called the Technical and Product Support on 25/072017 and they informed me that the phone is at head office but cannot be located. </p> <p> </p> <p>I then walked over to the store and was told that yes the phone is at headoffice but cannot be located. I questioned HOW can the phone not be located. The gentleman at the store then informed me that they will communicate with me by the end of the week. At the end of the week on 28/07/2017 I received a call in the evening to inform me that my phone had been ******. Since that day no one has contacted me! </p> <p> </p> <p>Today (04/08/2017) I called the Support Centre AGAIN and I have been told that there is an investigation to determine if my phone was in the batch. I am also told that i will be informed on a way forward within a week, but cannot divulge anything further!!!</p> <p> </p> <p>WHAT IS THE WAY FORWARD IF MY PHONE HAS BEEN ****** IN YOUR POSSESSION??? </p> <p> </p> <p>a) You informed me that my phone was ****** however you still need to investigate? </p> <p>b) if it was not in the batch why has it not been returned to me? </p> <p>c) Why have I not received a progress report on the repair of the phone. </p> <p>d) Why am I the one always calling you. </p> <p> </p> <p>I am appalled with the lack of communication also appalled the pace at which things are DONE!!! Noone can tell you anything. The lack of respect for your customers is disgusting to say the least!!! </p>