#stayawayfromhuawei

Cant explain how ****py Huawei's service is. There was all this hype about the p40 series phones.. Being a loyal Huawei user (used Huawei from the launch of the P8) I decided to upgrade to the P40. I was told that because I bought a phone from the p40 series, I automatically get a 100 days free screen insurance as a VIP benefit. I've got the device for 3 weeks now and unfortunately it fell and now the screen is cracked. I contacted Huawei to put in a claim, only to be told that I was supposed to register for this Insurance within 14 days of my purchase. At no point when purchasing this phone was I told to do this. I am now told by Huawei in not so many words "thanks for spending your money on our products and being a loyal user but too bad we wont assist with your claim. Your fault for us not telling you that you actually have to register for OUR Free 100 day Screen Insurance which WE give to customers who purchase OUR P40 Series phones" This is a slap in the face for being a loyal brand user! And to top things off, their TECHNICAL Staff are not even clued up on the DEVICE FEATURES which Huawei ADVERTISE!!! I am so disappointed with them... Please STAY AWAY FROM HUAWEI.. #stayawayfromhuawei