Shocking service

I got the watch the 5th of February. The 12th of February I went back to Vodacom where I got it from, for a couple of things that keep happening (watch vibrates for no reason, screen stays off no matter what). The Huawei lady told me that she is going to do a software update to hope that will solve the problem. A week later I returned since the problems did not stop. She informed me to book it in via the Huawei support app. The watch was collected on the 24th of February collection number COL***7. Since then I've made various phone calls trying to find out what's happening. I was sent an invoice by SSCellular for repairing a screen that has a crack. This was new to me since it had a screen protector on that I bought after i received the watch. I stated to Noksie from Huawei that I do not understand why the screen protector would get taken off my watch for a software issue and she told me to phone SSCellular directly. I have been waiting for 2 weeks now with no watch and still dont seem to have an answer.