Shocking After Sales Service

Hi Guys, is there anybody out there that can help me with Huawei South Africa and their after sales service, it is mind blowing how they just brush people off, I don't know what to do anymore or who to talk to. On the 31st of July 2019 I took my Huawei Watch 2 in to Huawei Somerset West as it had stopped working, I was told that the watch is still under Warranty and will be checked by a technician, I was later called to say that it can't be repaired and that another watch has been ordered, todate I have still not heard anything, after numerous phone calls with Huawei Somerset West ( 20 calls this morning alone before anybody answered) and Huawei Customer Service ( still not resolved) aswell as Huawei South Africa ( Messenger) I still don't have an answer, after telling the guy at Huawei Somerset West that I will be posting this shocking service on Facebook he laughed and told me " Do it" today I had enough, walked into Huawei Technology Services in Plattekloof and asked to see a manager, I was told to speak to Lee Anne, the security went into her office and told her I was outside and what I had been through and her reply " Tell him to go back to the store" she didn't even have the decency to come tell me to my face. So be careful when purchasing a Huawei product as this is the service you can expect, is there anybody who can assist me or maybe give me advice on what to do?