Rude Behaviour from Huawei Care Agents

I recently came across a Huawei Care insurance adverti*****t on Facebook and clicked through to the website to learn more. I browsed the information provided and did not request a callback or submit a request to be contacted.

Despite this, I began receiving calls from Huawei Care agents. While I initially didn’t mind the outreach, the conduct of the agents has been unacceptable. The first agent I spoke to abruptly hung up on me after I politely explained that I wasn’t ready to take up the insurance. Today, I received another call from a different agent who also hung up on me mid conversation after I mentioned I had already spoken to someone and was still not ready to proceed.

This kind of rude and dismissive behaviour is unprofessional and reflects poorly on the Huawei brand. I am disappointed by the lack of training. I would appreciate it if Huawei Care could address this issue, ensure their agents are trained in respectful customer engagement.