******* Service

My husband took his phone in on the 17th of July and was told he would have it back in 2-7 days. It is now the 16 of August and they still do not know where his phone is. He has had to go to the service center on numerous occasions as nobody bothers to phone to give an update. He gets a different story every time he goes there. The one time he was told that there was a dispute with the service provider so he would have to wait longer, the next time he was told that some phones had been ******. He has asked for his phone back so that he can get it replaced elsewhere but they are unable to give it back to him. Today he has not been given a proper response and it is absolutely ridiculous. Clearly Huawei has no interest in him as a client because they have not followed their own ever changing terms of service. If they have lost the phone he should get a full refund for the value of the phone.