1 reviews | Active since Jul 2011
Router has fault, ZERO service from support
<p>I purchased a Huawei ADSL / Wi-Fi Router HG532f from takealot. There is a particular security feature "AP Isolation" which is always on and can not be turned off, presumably a software bug. Other people online have complained in forums about this too. It is preventing me from being able to use it as a Wi-Fi router. I have written emails to Huawei's support 4 times now over the space of at least a month. Each time I get a one liner back saying that someone has been notified and will attend to my issue. But I have not had a single response to my issues, and at this point I will have to take the router back.</p>
I finally got a one liner response in broken English which indicated to me that my query was misunderstood despite how clearly I explained it to them. They also demonstrated that they don't know their own products at all. Their response did not help me at all, and I requested more information, and as expected, zero response in the last 2 weeks. I had to return the product and got a refund. Never again will I give them my money.
I finally got a one liner response in broken English which indicated to me that my query was misunderstood despite how clearly I explained it to them. They also demonstrated that they don't know their own products at all. Their response did not help me at all, and I requested more information, and as expected, zero response in the last 2 weeks. I had to return the product and got a refund. Never again will I give them my money.