Repair Despair

Huawei has provided me with, possibly, the worst customer service experience I've ever had. I took my phone in for repairs at the Huawei store in Somerset West and specifically asked if it would be sent away for repairs or fixed on site. I was told it would be fixed on site and that it would be available approximately 7 days later. Fast forward 2 weeks down the line after numerous phone calls from my side, I've been told the technician isn't in due to personal reasons, we're waiting on the parts (after I was told it's just a software problem), the parts have arrived and he just needs to fix the phone, the parts haven't arrived yet (in that order), sorry ma'am but we have phones that have been here for 6 weeks already. Then I decide to contact Huawei Customer Care, thinking that I might be able to get some help from their side. All I got was a "sorry for the inconvenience, you should have made use of this platform etc" . Thank you for absolutely nothing Huawei. This after being told my device has a VIP package attached to it that offers "Priority Repair Service". I don't think Huawei or it's contracted technicians know what "priority" means. I certainly won't be purchasing a Huawei device anytime soon again, this after I told anyone who would listen how brilliant the devices are. I think I'll switch to a more trusted brand from here on out and I'll be sure to tell whoever feels like listening to me.