Regarding my claim for repairs of my Huawei P Smart 2021

To who this may concern

I'm Kulsum Thomas: *** regarding query:*** ***

First and formal I'm not happy at all with regards the service of Huawei. If you would open that query would you notice I have not received any response from the company. I did put in a claim regarding my Huawei P Smart 2021 within the 14days for the Demage of my screen. I still within my 100 days free repairs services. Well I did do everything according to the book. I'm not getting any joy up until today. All I require is an approval letter so that I can go ahead to get my phone fixed. I even emailed the manager or Team leader if I can call him that but even he didn't even once reply back to me. Please assist me if possible. I have been trying more on one occasion to get my approval letter. I even send a message to Huawei via Facebook. I find their service pathetic, my phone is still broken as we speak.