Refused to be treated like ****

What is this for ? Please advise I can be contacted on ***

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As per my last email with customer care this phone repair was being escalated to management plz advise the outcome u just send me a quotation which I said I will not pay for because off the swollen battery lifting the screen

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Hi hope u well. I been to the Huawei store in Melrose arch today as directed by u guys on our last conversation. The treatment I received there today was disgraceful. So here goes I took my phone for the swollen battery that lifted up the screen so I don't know how the techs work there but it was made like it's my fault and I caused the battery to swell hence living up the screen .So I explained to them that I mailed u guys and was directed to them .the phone is out of warranty and I said I will pay the 199 for the battery replacement which I think is fair .then the phone was taken to the tech he said the phone screen and battery must be replaced which I think is not fair .the phones screen is lifting because of a defect which is a swelling battery which is not my fault but he want me to pay for a screen (THE PHONE WORKS 100 PERCENT IT'S JUST THE SWOLLEN BATTERY WHICH IS MAKING THE SCREEN TO LIFT WHICH I DID NOT DO WHY SHOULD I PAY FOR A REPLACEMENT SCREEN)then I asked for a manager who they say was not present he could make the call on what must be done.then I made a call yo the 086 number by the call center only to be humiliated and laughed at the staff at melrose arch at whilst I was on call with the agent.then we were speaking English but the lady that assisted the lady I was speaking to only spoke Zulu to her whilst so I could not make out what she was telling her she then turned to me and told me she can't make a call on that her manager is not there I can't place a complaint or I can book my phone in so she can escalate it .So I left the phone there because I was only give this 2 responses. The guy next to me was not happy the guy before me was a elderly gentlemen the was not happy as well he exchanged some words the told him ok sir have a good day is that how customers are delt with at the stores I came in there feeling good left feeling like I was in a court and had to defend myself so I even argued .So I asked the lady as to what I saw including myself and she responded all our customers are happy .and I made it clear I was not happy .then I had my other phone which is a p20 liye and wanted to pay for the screen replacement which the call center agent told me was R299 and i ask to be booked in because they did not have the spares i was told it only starts tomorrow and I should come back so I drive from lenasia to there to be told plz come back .ok that was annoying but understandable .but the treatment i received today regarding my smart 2019 that decided to open on its own which I feel should be fixed because that is not customer negligence or damage it's caused by I faulty battery as stated by the technician which I was prepared to pay for because it was about 1 month out of warranty plz look into this as this is my appeal to u guys as I can't be treated bad and be sent around in circles as I feel customers should not be treated that

I'm looking forward to your reply to see what my next step will be regarding this issue

Thanking you in advance

Hamzah wildeman

Contact of wife hence I gave my phone in

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Email :as above :***

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Plz forward to mamathe who has been assisting me regarding this matter

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And today I receive a quotation for a amount over 1000 some odd that I was disputing .So how is it these guys get away with this and send me in circles and in the end all they can say is have a good day sir.

I am still awaiting the call regarding the outcome but all I receive is a quotation Plz Huawei man up and call me let's chat