Really Huawei?

<p>I gave my daughter a P8 lite for her birthday in March. 2 weeks ago she came to me and said the phone was not working. I took the phone in to their main office in Melrose Arch on 10/11/2016, as the phone is still under warranty. I receive an email quote stating it will cost R3222 to repair. A new phone costs R3500.</p> <p>they claim it is out of warranty due to user damage. This is strange as the phone does not have a single scratch on it.</p> <p>I thought I would be polite and message them via their Facebook messenger profile to query this on Saturday 12/11/2016. I received the standard response that they would get back to me within 48 hours.</p> <p> </p> <p>Yesterday 15/11/2016, I messaged them to query if they had any feedback. I messaged them again today 16/11/2016 for feedback.</p> <p> </p> <p>I have had no response yet.</p> <p> </p>