R3 900 payment needed for less than a year old Huawei P8 Lite phone: Rip-off by Huawei Tech

REF: IMEI ********** ********** 3 I bought the Huawei P8 lite in September 2016 through Mondo of Telkom. I was very happy with phone and bragged to my friends and colleagues. I even enquired about getting a P10 plus because I was pleased with the Huawei P8 Lite. Just when I was about finishing a year wth my P8 lite on the 28 Aug 2017 it started to give problems. The problem is No Wifi, Bluetooth and Radio capabilities working on my phone. I went to Huawei Canal Walk branch and they booked my phone in and told me about 21 days waiting period. My phone once fell and cracked at the bottom - due to that I was told that my warranty is void even if is is still within the one-year warranty period. I am prepared to pay for the screen but can't pay for Huawei product that gives everyone a problem (main board of the phone). No one phoned me I went to check my phone at the store, my phone was laying there for a week and it is not repaired. It was couried to JHB and back and not repaired. I asked the lady and was pulling shoulders for me( indicating that she does not know). Upon further interrogation she said it is because I did not pay R3 900 for the repairs. No email I received and where must I get that amount having a new phone ( less than a year old). If Huawei technologies does business with South African customers then they are ripping us off! I left my phone there as I cannot do anything with the phone not repaired. If Huawei knows their phone have that major problem why don't they recall the phone - the answer they want to rip -off poor South African of their last cent. Telkom (carrier), Mondo(service provider) and HUAWEI TECHNOLOGIES (product manufacturer) MUST GET MY PHONE WORKING PLEASE before this issue gets out of hand.