Problems with the Huawei caused by Vodacom

We are experiencing a significant issue with the Huawei brand. We decided to move from Samsung to Huawei in the beginning of the year. Up to now, with the experience we have, we would not recomend anyone to get a Hauwei.

We submitted a complaint with Vodacom and the Voda shop in Rustenburg. They did phone us once about our complaint and since today, we have not heard anything. It has been a week.

My husband upgraded his phone in March 2018. He got the Hauwei P10. With the contract, we get a screen repair. His screen cracked and when we took his phone in for repairs, we were informed that they are not able to repair the phone for us because the P10 is discontinued.

Why do they say that, when we see the P10 is still advertised on the television and still for sale on other websites?

Vodacom's recommendation: they valued the P10 on what the value of a used phone would be now, and want to give us a phone that is the same value as the one they determined. So a phone that is not on the same standard as the P10. But now we still have to pay the same contract amount for the P10. So still we are paying for the initial value for the P10.

We are not satisfied with the service and it is unfair towards the public from Huawei. Replace the old phone with a P10 or give us the direct upgrade or if a weaker phone is given we atliest expect the contract to be adjusted as well. The Vodashop could not help me so far so now we are asking Huawei to step in and defend their brand against the empty promises the Vodashop in Rustenburg advertises your phones on. We are still expected to keep our side of the deal by paying the same amount this month on the contract however we feel that this is not fair towards us a loyal montly payer of the contract. We never had these problems with our previous Samsung phones. Please Huawei assist...