Poor Services

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Mamokgupi (Huawei Device Customer Care)

Feb 1, 2021, 14:27 GMT+2

Hi Rosemary,

Please note that Huawei does not do partial repairs.

Best regards, Huawei Support Team

By using the preinstalled Support App, you can also find the solution yourself. The App will assist you with service center location, spare part prices, benefits and repair progress etc.

Huawei Privacy policy

https://consumer.huawei.com/za/legal/privacy-policy/

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rosemary jacobs

Feb 1, 2021, 14:11 GMT+2

Please tell me why don't you just repair the P Smart for the problem it was sent to you and leave the screen, if you read my message I stated that the device was dead, just went dead, I didn't sent it in for ther screen and the screen was damaged before the device went dead,

Thank you,

Rosemary

Hide quoted text Mamokgupi (Huawei Device Customer Care)

Feb 1, 2021, 13:44 GMT+2

Hi Rosemary.

Thank you for your response, I do understand your frustration regarding this matter however we are unable to fix the screen for you for free as it is not covered under your warranty.

Please note that Under your Psmart warranty physical damage is not covered. Unfortunately we are unable to assist you with this. Best regards, Huawei Support Team

By using the preinstalled Support App, you can also find the solution yourself. The App will assist you with service center location, spare part prices, benefits and repair progress etc.

Huawei Privacy policy

https://consumer.huawei.com/za/legal/privacy-policy/

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rosemary jacobs

Feb 1, 2021, 13:11 GMT+2

According to the South law: if I'm unhappy with the feedback received then I have the right to request for my complaint to be escalated to the C. E. O of that company,

Seeing that you are refusing to escalate this matter to the C. E. O then I'll have to log a complaint on Hello Peter in order for everyone to see what kind of services Huawei is offering,

Thank you,

Rosemary

Mamokgupi (Huawei Device Customer Care)

Feb 1, 2021, 12:38 GMT+2

Hi Rosemary.

Unfortunately I am unable to provide you with the CEOs numbers as I am not allowed to do so. As previously advised in order to fix the screen you will then need to pay the amount provided on the quotation. Best regards, Huawei Support Team

By using the preinstalled Support App, you can also find the solution yourself. The App will assist you with service center location, spare part prices, benefits and repair progress etc.

Huawei Privacy policy

https://consumer.huawei.com/za/legal/privacy-policy/

alt text

rosemary jacobs

Feb 1, 2021, 12:03 GMT+2

Good day,

Thank you for your reply, but

Can you please provide me the contact details for the C. E. O of Huawei in order for me to communicate with him/her regarding this matter?

Rosemary

Mamokgupi (Huawei Device Customer Care)

Feb 1, 2021, 11:59 GMT+2

Good day Rosemary.

Thank you for contacting Huawei. We hope this email finds you well. We understand how frustrating this may be for you. Please be advised that in order to fix the screen you will then need to pay the amount provided on the quotation.

We apologies for any inconvenience caused.

Best regards, Huawei Support Team

By using the preinstalled Support App, you can also find the solution yourself. The App will assist you with service center location, spare part prices, benefits and repair progress etc.

Huawei Privacy policy

https://consumer.huawei.com/za/legal/privacy-policy/

alt text

rosemary jacobs

Feb 1, 2021, 11:40 GMT+2

Good day,

Thank you for your response, but

I wasn't aware of what you just advised me regarding the warranty, I wasn't aware that if the screen was/is damaged then the warranty falls away, if I knew then I would've kept it and left it dead, because that is the main problerm with the phone, it just switched off and didn't wanted to switch on again,

@Huawei Managemernt,

Regarding the repairs of my phone,

I would like you to take note that this is the first time in +/_6 years of having contracts with Telkom/CellC that we(me and my husband) are expecerincing problems with your phones, the contracts/phones we took was always your brand(Huawei), my husband's P30 lite was repaired and we appreciate your assistance, but

We have to pay about R1250 for the repairs to this P Smart of mine,

Will there be any way I can be assisted, if not

Then we have no other option for the phone to be sent back and we will pay for the remainder of the contract for a device that are not working,

Will wait to hear from you,

On Mon, Feb 1, 2021, 10:37 Tashreeqoh Mobara (VD) <***> wrote: Good day,

The screen is cracked, the manufacturer warranty does not apply to repairs if the device has any physical or liquid damage.

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland

From: rosemary jacobs [mailto:***] Sent: 01 February 2021 10:36 AM To: Tashreeqoh Mobara (VD) Subject: Re: 44896- ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi,

Thank you for your reply, but

The device is still under warranty until March 2021,

Do I still pay for the repairs of the device even though it's under warranty?

Rosemary

On Mon, Feb 1, 2021, 10:18 Tashreeqoh Mobara (VD) <***> wrote:

Good day,

I trust that all is well...

Please see the attached repair estimate for your Huawei device at Two Tins repairs.

Please be advised should the quote be accepted, payment is required prior to commencement of repairs.

Banking details are on the quotation.

Kindly use your repair estimate number as a reference when making payment.

Repair takes on average 3-4 working days, any delays with spare parts will be communicated.

Kind Regards,

Tashreeqoh Mobara Huawei VIP Repairs Supervisor Landline: +***2

Toll Free: 082 135 21 Email: ***

Two Tins Repairs Maitland