POOR SERVICE PROVIDED BY HUAWEI AUTHORISED SERVICE CENTRE JHB MELROSE ARCH

I submitted my phone on the 19th of September for repairs amongst other things battery replacement as per their current promotion. In one of their correspondence, they mentioned that repairs will be done within 7 days. Payment was done on the 20th of Sepetember, as per their policy that no repairs will be done without payment, and they confirmed receipt on the 23rd. on the 28th of September , I received an email from their customer care , notifying me that my phone is awaiting repairs , pending a part that is not available. To my suprise, I received a phone on the same day telling me to come and collect my phone as they will no longer repair it because a new company has taken over Hawaii business . So I should come collect it and go back to rebook it some other time.

I am very dissapointed by the service provided by Hawaii Service Center, especially as a customer that have been using Hawaaii phones for a very long time. They seem not to care about its customers, and allow administrative issues to affect its customers. Why? Because I dont see the need of sending customers up and down or from piller to post because they are changing business administration. What happened to prper handovers? or ensuring that a new company takes over smoothly with out financially affecting customers?

I am very dissapointed and not happy with the manner in which they handled this whole thing