Poor Service & Products

Defective product, smartphone P8 Lite 2017.

Unsatisfactory service received from the company's repairs division. I sent the device for repairs and the phone was so-called repaired for a defective voice transmitter problem that took approximately a week to repair. I had to wait to receive the phone approximately six weeks thereafter, as the courier company always returned the package as a "no delivery". Not sure of what the reason was here and I kept calling the courier company who always referred me back to the Logistics department of Huawei.

Upon receiving the phone, I used it for approximately one week until the LCD touchscreen started to give issues. I have booked in the phone again on the company's website in the past week and to date no one has contacted me to arrange collection or enquire as to what the problem is. I have also found that the phone returned to me after the initial repair isn't the same device that I gave in, different IMEI numbers. I was not informed of this.

Highly disappointed with the Huawei product and after sale service. Highly doubt that I will confident in any of their products in future.